Terms and Conditions for the Use of this Website

Please read these terms and conditions carefully. They contain important information about your rights and obligations. You can print out these terms and conditions by clicking on the print icon on your browser.

1. Introduction

1.1 Please read these terms and conditions carefully before using the Website operated by Time Bridge Limited (‘Time Bridge Limited’, ‘our’, ‘we’ or ‘us’) (Company Number: 06740602). In particular, we draw your attention to clauses 8 (Applicability of Online Materials) and 12 (Liability). By accessing or using www.time-bridge.com (‘our Website’) you agree to be legally bound by these terms and conditions as they may be modified and posted on our Website from time to time.
1.2 If you do not wish to be bound by these terms and conditions then you may not access or use our Website.

2. Nature of our Website

2.1 Our Website is a place for you to select and order virtual PA Services, i.e. any service of an administrative or personal assistance nature that can be delivered online, including without limitation, document management, event management, personal accounting, marketing, web research, lifestyle management and travel arrangements (‘Service/Services’). Our Website describes the Services in more detail.
2.2 Please note that our Website is available only to individuals who can form legally binding contracts under applicable law. You must be over eighteen (18) years to purchase the Services, using the payment method displayed on our Website. If you do not qualify, please click here to leave our Website now.

3. Buying Services on our Website

3.1 To order a Service, you will need to follow the ordering procedures set out in these terms and conditions.
3.2 You will need to register with us through our Website by filing out our new customers’ online registration form (‘Registration Form’). As part of the registration process, you will be setting up your user name and password at our secure server.
3.3 Once the registration process is completed, we will assign you a personal assistant (“PA”) and such PA’s contact details can be found on your home page, after you log in. Your PA will send you a ‘welcome letter’ by online electronic means to the email address you have given us on registration. You may thereafter order for Services.
3.4 Time Bridge Limited is entitled to refuse any order for Services placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means (‘Confirmation’) either by a message on your home page or to the email address you have given us on registration. Your order will then be fulfilled by your PA.
3.5 Details of our price plans for the Services and the procedures for payment are displayed on our Website. You must make payment by credit or debit card and in the manner stated on our Website. You will be required to enter your credit or debit card details through a secure gateway directly with our bankers, during the registration process. Customers who opt for our value for money price plans will be required to make payments monthly in advance. Customers on our pay-as-you-go price plan pay will be required to purchase the required number of hours in advance.
3.6 The price of any Service is the price in force at the date and time of your order. We reserve the right to change the price of a Service at any time before you place an order. We try to ensure that our prices displayed on our Website are accurate but the price of your order will need to be validated by us as part of the acceptance procedure (see clause 3.4 above). We will confirm a Service’s correct price in our Confirmation and if the price is higher than that stated on the website at the time you placed your order, then you may cancel the order and decide whether or not to re-order the product at the correct price. The prices are exclusive of VAT.
3.7 You undertake that all details you provide for the purpose of purchasing Services which may be offered by us on our Website will be correct, that you are entitled to use the credit or debit card used for payment, and that there are sufficient funds or credit facilities to cover the cost of any Services ordered. We reserve the right to obtain validation of your credit or debit card details before providing you with any of our Services and to obtain from you, evidence of your identity and residential address. If you refuse to provide such information upon request, we reserve the right to refuse your order and refrain from or cease acting for you.

4. Delivery of Services

4.1 Having accepted your order for Services, and made payment in advance, your PA will deliver the Service ordered promptly and within a reasonable period.
4.2 We will not be liable for any error or difficulty that may arise as a result of incorrect, incomplete or misleading information supplied by you. In the event of such an error or difficulty, we will charge you for all costs and expenses incurred for the purpose of rectifying the Services, in addition to the fixed prices for our Services as listed on our Website.
4.3 Following your instructions expressed as high-security tasks, your PA will work directly on the server and will not download information into computers. Delivery of Services will be via the internet/email.

5. Modifications to Website

5.1 We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our Website or the content or Services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content, and/or the sale of new Services and/or the release of new software tools or resources shall be subject to these terms and conditions.
5.2 Please note that although we try to ensure that the content of our Website is accurate, it may contain typographical errors or other inaccuracies.

6. Information you provide to us

6.1 The following applies to any information you provide to us, for example during any registration or ordering process.
(a) You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the Services which are available through our Website by us, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or other third parties (together our ‘Partner Companies’).
(b) If you obtain or choose to buy Services through our Website then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters or post reviews or other messages on the bulletin boards or in the chat areas, then we may collect this information into a file specific to you (together, the various purposes set out in this paragraph and in our privacy policy shall be known as ‘the Purposes’). All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’.
(c) You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your Personal Information, please read our privacy policy.
6.2 By accepting these terms and conditions, you agree to the processing and disclosure of the Personal Information for the Purposes. If you would like to review or modify any part of your Personal Information then you should email us at .
6.3 In addition, the following also applies to all messages, emails, bulletin boards postings, ideas, suggestions, concepts or other material submitted by you to us (‘Content’):
(a) you must own or have the right to submit Content for publication on our Website and all Content submitted by you must be legal, honest, decent and truthful and comply with all applicable laws, Regulations, standards and/or codes of practice;
(b) you must ensure that all Content submitted to us does not infringe the copyright, design, privacy, publicity, data protection, trade mark or any other rights of any third party, nor be obscene, abusive, threatening, libellous or defamatory of any person or be otherwise unlawful;
(c) you must ensure that the Content does not advertise or otherwise solicit for funds or is a solicitation for goods or services; and
(d) we have the right to monitor Content and may edit, reject or remove Content if we believe it does not comply with the above and, in particular, we reserve the right to block incoming emails and other Content if we believe that their content is or may be inappropriate or otherwise does not comply with the above.
6.4 You have sole responsibility for the Content which you submit to us and you shall indemnify and shall keep us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of Content submitted by you to us.
6.5 You warrant and undertake that you will not use our Website for any purpose that is illegal or prohibited by these terms and conditions, including without limitation the posting or transmitting of any libellous, defamatory, inflammatory, immoral, obscene or otherwise inappropriate material. If you breach these terms and conditions then your permission to use our Website terminates immediately without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these terms and conditions.

7. Security

7.1 You are solely responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our Website. You may not share these with or transfer them to any third parties. You must notify Time Bridge Limited immediately of any unauthorised use of them or any other breach of security regarding our Website that comes to your attention.
7.2 Our security policy:
7.2.1 We process all credit or debit card payments through a secure payment gateway which ensures your debit or credit card details remain secure throughout the payment transaction.
7.2.2 We do not access or store your credit or debit card details. We are not responsible for the security of your credit or debit card details which you may choose to share with your PA for the fulfilment of your tasks.
7.2.3 We use a dedicated server with SSL encryption to keep your data and information secure.

8. Applicability of online materials

8.1 Unless otherwise specified all content and materials published on our Website are presented solely for your private, personal and non-commercial use.
8.2 Our Website is controlled and operated by us from our offices in England. Where content published on our Website is supplied by third parties, you understand that we do not control or endorse such content in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or offline) and the use of such content, except for content which relates directly to Services you purchase. You assume total responsibility and risk for your use of our Website and use of all information contained within it.
8.3 We have used our best endeavours to ensure that our Website complies with UK laws. However, we make no representations that the materials on our Website are appropriate or available for use in locations outside the UK. Those who visit our Website from other locations do so on their own initiative and are responsible for compliance with all applicable laws. If use of our Website and/or viewing of it, or use of any material or content on our Website or Services, or products offered through our Website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use our Website and you must exit immediately.
8.4 Time Bridge Limited makes no representations and gives no warranties, express or implied that making the Services available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or Regulations. Accordingly, if making the Services or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Services are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Services. Time Bridge Limited accepts no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Services by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.

9. Termination

9.1 You are entitled to terminate this Agreement at any time prior to completion, by notice in writing. The termination date shall be deemed to be the date of receipt of the written notice. We shall not carry out any further work after the termination date.
9.2 We are entitled to terminate this Agreement at any time prior to completion if you fail to discharge or comply with any of your obligations under this Agreement.

10. Refund Policy

10.1 Any purchase of our services requires you to utilize our automated services (where the computer software is “unsealed” by the computer immediately on purchase). All transactions of this type are exempt from cancellation under the Consumer Protection (Distance Selling Protection) Regulations 2000. Accordingly, all fees are non-refundable, even if you were to terminate this Agreement. However, we voluntarily offer to calculate our charges on termination, in the case of clients on our value for money price plans, by reference to the actual work carried out on your behalf up until the termination date, at the applicable charging rates, and if there are any unused hours remaining thereafter, to refund 10% of the sum paid in respect thereof.
10.2 In the case of clients on our pay as you go price plan, we will calculate our charges on termination by reference to the actual work carried out on your behalf up until the termination date, at the applicable charging rates.

11. Copyright and Monitoring

The contents of our Website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Time Bridge Limited, its affiliates or other third party licensors. All product and company names and logos mentioned in our Website are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our Website for the sole purpose of placing an order with us. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our Website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

12. Linked sites

Time Bridge Limited makes no representations whatsoever about any other websites which you may access through our Website or which may link to our Website. When you access any other website, you understand that it is independent from Time Bridge Limited and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that Time Bridge Limited endorses or accepts any responsibility for the content, or the use of, such a website and Time Bridge Limited shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or Services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.

13. Availability of our Website

We will try to make our Website available but cannot guarantee that our Website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our Website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, Website, router or any other Internet connected device.

14. Liability

14.1 We promise that for any Service you purchase from our Website:
(a) we have the right to sell the Service to you;
(b) the Service will correspond with the your written instructions; and
(c) the Service will be provided with reasonable skill and care.
We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Services), our Website or any information or service provided through our Website.
We will do our best to ensure that all materials and information published on our Website are accurate, but please note that all content, materials and information on our Website are provided on an ‘as is’ basis and you assume total responsibility and risk for your use of our Website and use of all information contained within it.
14.2 We accept no liability for any indirect or consequential loss or damage, or for any direct or indirect loss of data, profit, revenue or business in each case, however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our Website or its contents other than as a direct result of purchasing Services (which shall be subject to the exclusions and limitation of liability set out in these terms and conditions)], we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Time Bridge Limited or our servants, agents or any other person or entity.
14.3 If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Service concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.
14.4 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our Website and is compatible with our Website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
14.5 The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.

15. General

15.1 You may not, assign any rights and/or transfer, sub-contract or delegate any obligations under these terms and conditions, and/or charge or deal in any other manner with these terms and conditions or any of our respective rights or obligations. Any purported assignment, transfer, sub-contracting, delegation, charging or dealing in contravention of this clause 15.1 shall be ineffective. These terms and conditions are personal to you and are entered into by you for your own benefit and not for the benefit of any third party.
15.2 We may assign, novate or sub-contract any or all of our rights and obligations under these terms and conditions at any time.
15.3 We may alter these terms and conditions from time to time and post the new version on our Website, following which all use of our Website will be governed by that version. You must check the terms and conditions on the Website regularly.
15.4 These terms and conditions together with the privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and Time Bridge Limited. You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by Time Bridge Limited or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or to rescind these terms and conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) that is not contained in the terms and conditions, privacy policy, order form and payment method instructions.
15.5 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.
15.6 These terms and conditions and your use of our Website are governed by English law and you submit to the exclusive jurisdiction of the English court.
15.7 Except in respect of a payment obligation, neither you nor Time Bridge Limited will be held liable for any failure to perform any obligation to the other due to causes beyond your or Time Bridge Limited’s respective reasonable control.
15.8 Failure or delay by either party enforcing an obligation or exercising a right under these terms and conditions does not constitute a waiver of that obligation or right.
15.9 These terms and conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999.

16. Notices

16.1 All notices shall be given:
(a) to us via email at or by post at High Trees, Hillifield Road, Hemel Hempstead, Herts HP2 4AY; or
(b) to you at either the email or postal address you provide during any ordering process.
Notice will be deemed received when an email is received in full (or else on the next business day if it is received after 4.00pm on a weekday or on a weekend or a public holiday in the place of receipt) or [three (3)] days after the date of posting.

17. Replacement

These terms and conditions replace all other terms and conditions previously applicable to the use of our Website and/or sale of the Services.
Time Bridge Limited is a company registered in England and Wales with number 06740602, whose registered office is at High Trees, Hillifield Road, Hemel Hempstead, Herts HP2 4AY,
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